Returns & refunds.
A clear path if something about your order needs attention.
Start with us.
Please contact us before sending an item back. Include your order number and a short description of the issue so we can confirm the appropriate next step.
Eligibility and timing.
The return window, item-condition requirements, exclusions, return-shipping responsibilities, and refund method are governed by the store's Refund Policy. The policy shown at the time of purchase applies to your order.
Natural variation.
Natural stone, jade, wood, and other natural materials can vary in color, pattern, inclusions, grain, and translucency. These expected variations are not, by themselves, defects.
Damaged or incorrect items.
If an order arrives damaged or you receive the wrong item, contact us promptly and include clear photos of the product and packaging so we can review the issue.