Shipping policy
SHIPPING POLICY
Last updated: September 18, 2026
Thank you for shopping with SAYORA.
We provide free standard international shipping to supported destinations using tracked cross-border delivery services, primarily through YunExpress and its local delivery partners.
This Shipping Policy explains our order processing times, estimated delivery times, tracking, customs procedures, and other important shipping information.
1. FREE INTERNATIONAL SHIPPING
SAYORA currently offers FREE standard international shipping on all orders to supported destinations.
No minimum purchase is required.
Where your destination is supported by our standard international shipping service, no standard shipping fee will be added at checkout.
Free shipping applies to our standard tracked international shipping service.
If optional premium or expedited delivery services are introduced in the future, additional charges may apply to those optional services and will be clearly displayed before payment.
2. SHIPPING DESTINATIONS
SAYORA ships to many countries and regions worldwide.
Shipping availability depends on:
• Logistics coverage
• Local delivery services
• Customs regulations
• Product restrictions
• Import requirements
• Temporary carrier restrictions
The destinations available during checkout represent the destinations we currently support.
If your country or region cannot be selected during checkout, please contact us before ordering:
service@sayoragifts.com
3. ORDER PROCESSING TIME
All orders normally require:
1–2 BUSINESS DAYS
for processing before shipment.
Order processing may include:
• Payment confirmation
• Order verification
• Product preparation
• Quality inspection
• Packaging
• Shipping documentation
• Handover to our logistics provider
Business days generally exclude weekends and public holidays.
Orders placed during weekends or public holidays will begin processing on the next applicable business day.
During unusually high order volumes, major promotional events, holidays, or circumstances outside our reasonable control, processing may occasionally take longer.
4. SHIPPING CARRIER
Our primary international logistics provider is YunExpress.
Depending on the destination, YunExpress may hand the parcel to a local postal service or last-mile delivery carrier after it reaches the destination country.
As a result, more than one carrier may appear in the tracking history for the same shipment.
5. ESTIMATED DELIVERY TIMES
The following estimates are based on our current standard YunExpress international tracked shipping service.
Carrier transit time begins AFTER the parcel has been dispatched.
The estimated total delivery time therefore consists of:
Order Processing Time
+
Carrier Transit Time
Current estimates are:
UNITED STATES
Order processing:
1–2 business days
Carrier transit:
5–8 business days
Estimated total:
6–10 business days
UNITED KINGDOM
Order processing:
1–2 business days
Carrier transit:
3–5 business days
Estimated total:
4–7 business days
GERMANY
Order processing:
1–2 business days
Carrier transit:
5–8 business days
Estimated total:
6–10 business days
FRANCE
Order processing:
1–2 business days
Carrier transit:
3–5 business days
Estimated total:
4–7 business days
ITALY
Order processing:
1–2 business days
Carrier transit:
5–8 business days
Estimated total:
6–10 business days
SPAIN
Order processing:
1–2 business days
Carrier transit:
5–8 business days
Estimated total:
6–10 business days
NETHERLANDS
Order processing:
1–2 business days
Carrier transit:
3–6 business days
Estimated total:
4–8 business days
BELGIUM
Order processing:
1–2 business days
Carrier transit:
3–6 business days
Estimated total:
4–8 business days
AUSTRIA
Order processing:
1–2 business days
Carrier transit:
6–8 business days
Estimated total:
7–10 business days
POLAND
Order processing:
1–2 business days
Carrier transit:
6–8 business days
Estimated total:
7–10 business days
CANADA
Order processing:
1–2 business days
Carrier transit:
5–7 business days
Estimated total:
6–9 business days
SWEDEN
Order processing:
1–2 business days
Carrier transit:
5–7 business days
Estimated total:
6–9 business days
DENMARK
Order processing:
1–2 business days
Carrier transit:
5–7 business days
Estimated total:
6–9 business days
AUSTRALIA
Order processing:
1–2 business days
Carrier transit:
4–7 business days
Estimated total:
5–9 business days
Delivery to certain remote areas may take longer.
JAPAN
Order processing:
1–2 business days
Carrier transit:
4–5 business days
Estimated total:
5–7 business days
OTHER DESTINATIONS
For destinations not listed above, delivery times depend on:
• Destination country or region
• Available shipping route
• Customs processing
• Local delivery network
• Remote-area requirements
If your destination is available during checkout, we are currently able to ship there.
You may contact us before placing an order if you would like to confirm the current estimated delivery time:
service@sayoragifts.com
6. HOW DELIVERY TIMES ARE CALCULATED
The delivery estimates shown in this policy are measured in business days.
For example, a United States order normally includes:
1–2 business days for processing
plus
5–8 business days for carrier transit
for an estimated total delivery time of approximately:
6–10 business days
Weekends and public holidays are generally not counted as business days.
7. DELIVERY TIMES ARE ESTIMATES
All delivery times are estimates rather than guaranteed arrival dates.
Although most parcels are delivered within the expected timeframe, international shipping can occasionally be affected by circumstances outside our reasonable control.
These may include:
• Customs inspections
• Customs clearance delays
• Public holidays
• Severe weather
• Peak shopping periods
• Transportation disruptions
• Flight delays
• Remote-area delivery
• Local carrier delays
• Incorrect addresses
• Security inspections
• Government restrictions
• Force majeure events
SAYORA cannot guarantee an exact delivery date once a shipment has been handed to the logistics provider.
8. SHIPPING CONFIRMATION
Once your order has been dispatched, you will receive a shipping confirmation where available.
The confirmation may include:
• Tracking number
• Tracking link
• Shipping carrier information
Please allow some time after shipment for tracking information to become active.
9. ORDER TRACKING
Most SAYORA international shipments are sent using tracked shipping.
You can follow your shipment using the tracking information provided after dispatch.
Because international shipments may involve both YunExpress and a local last-mile carrier, tracking updates may occasionally pause while the parcel is transferred between logistics networks.
This does not necessarily mean that the parcel has stopped moving.
10. LOCAL LAST-MILE DELIVERY
After a parcel arrives in the destination country, it may be transferred to a local delivery provider.
Depending on the country, this may include:
• National postal services
• Regional courier services
• Commercial last-mile delivery companies
The final carrier may therefore be different from YunExpress.
11. CUSTOMS CLEARANCE
International orders may be subject to customs clearance in the destination country.
Customs authorities may inspect packages or request additional information.
Where required, you may be contacted by:
• Customs authorities
• YunExpress
• A local postal operator
• A local courier
• Another authorized clearance provider
Customers are responsible for providing accurate information reasonably required for customs clearance.
12. DUTIES, TAXES, VAT, AND CUSTOMS FEES
FREE SHIPPING refers to the cost of standard transportation and does not automatically mean that customs duties, VAT, import taxes, or other government charges are included.
International orders may be subject to:
• Customs duties
• VAT
• Import taxes
• Brokerage or clearance fees
• Government charges
• Other destination-country fees
Unless such charges are specifically collected by SAYORA during checkout or clearly stated otherwise, these charges are the responsibility of the recipient.
Customs rules, tax thresholds, and import regulations vary by country and may change without notice.
SAYORA does not control charges imposed directly by customs authorities, governments, postal services, or other third parties.
13. SHIPPING ADDRESS
Please carefully review your shipping information before completing your order.
Customers are responsible for providing a complete and accurate:
• Recipient name
• Street address
• Apartment or unit number
• City
• State, province, or region
• Postal code
• Country
• Telephone number
• Email address
If you notice an error after placing an order, contact us as soon as possible:
service@sayoragifts.com
We will make reasonable efforts to update your shipping information before dispatch.
Once the parcel has been handed to the carrier, we may no longer be able to change or redirect the shipping address.
14. INCORRECT OR INCOMPLETE ADDRESSES
If a parcel cannot be delivered because the shipping information provided by the customer is incorrect or incomplete, the parcel may:
• Be delayed
• Be held by the carrier
• Be returned
• Be considered undeliverable
If reshipment is required because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply to the reshipment.
We will contact you before arranging any paid reshipment.
15. FAILED DELIVERY
Delivery may fail for reasons including:
• Recipient unavailable
• Incorrect address
• Incomplete address
• Failure to collect a parcel
• Delivery refusal
• Customs clearance failure
• Local carrier restrictions
If a parcel is returned to us, please contact:
service@sayoragifts.com
We will review the circumstances and advise you of the available options.
16. REFUSED SHIPMENTS
If a recipient refuses delivery, including refusal because of customs duties, taxes, or import charges, the shipment may be returned to the sender.
Any refund or reshipment will be reviewed according to:
• The condition of the returned product
• The reason for refusal
• Any non-refundable carrier costs
• Applicable consumer law
• Our Return & Refund Policy
17. LOST PARCELS
If your parcel appears to be lost or tracking has not updated for an unusually long period, please contact us:
service@sayoragifts.com
Please include your order number.
We will review the tracking information and, where appropriate, open an investigation with the logistics provider.
Carrier investigations may require additional time before a shipment can officially be declared lost.
18. SIGNIFICANTLY DELAYED ORDERS
If your order has substantially exceeded the estimated delivery timeframe, please contact us.
We will assist by:
• Reviewing the tracking history
• Contacting the logistics provider where appropriate
• Investigating possible delivery issues
• Advising you of available next steps
Temporary delays do not automatically mean that a parcel has been lost.
19. TRACKING SHOWS "DELIVERED" BUT THE PARCEL IS MISSING
If tracking shows that your parcel has been delivered but you cannot locate it, please first:
• Check the delivery area
• Check your mailbox
• Ask household members
• Ask neighbors
• Check with building reception or security
• Check with your mailroom
• Contact the local last-mile carrier
If the parcel still cannot be located, contact:
service@sayoragifts.com
We will provide reasonable assistance in reviewing the shipment.
20. DAMAGED PACKAGES
If the outer shipping package arrives visibly damaged, we recommend taking photographs before opening the parcel.
If the product itself has been damaged during transportation, please contact us as soon as possible and provide:
• Your order number
• Photographs of the product
• Photographs of the packaging
• A brief description of the issue
We will review the matter according to our Return & Refund Policy:
https://sayoragifts.com/policies/refund-policy
21. WRONG OR MISSING ITEMS
If you receive:
• The wrong product
• The wrong size
• An incomplete order
• A missing item
please contact:
service@sayoragifts.com
Include your order number and photographs where appropriate.
Once verified, we will arrange an appropriate solution.
22. ORDER CHANGES
If you need to change:
• Your delivery address
• Recipient information
• Product selection
• Size
• Gift message
please contact us as soon as possible.
We will make reasonable efforts to accommodate your request before fulfillment begins.
Changes may no longer be possible once the order has been processed or shipped.
23. ORDER CANCELLATIONS
If you wish to cancel your order, contact us as soon as possible.
If the order has not yet entered fulfillment, cancellation may be possible.
Once the parcel has been processed or handed to the carrier, cancellation may no longer be possible and our standard return process may apply.
24. REMOTE AREAS
Certain remote, rural, island, military, or special administrative areas may require additional delivery time.
Australia, in particular, may have longer delivery times for certain remote locations.
Other destinations may also have carrier-defined remote areas.
Where delivery is possible, standard shipping remains free unless we clearly notify you otherwise before fulfillment.
25. DELIVERY RESTRICTIONS
Some destinations may temporarily or permanently be unavailable due to:
• Carrier restrictions
• Customs regulations
• Sanctions
• Trade restrictions
• Import restrictions
• Transportation disruptions
• Product restrictions
• Government requirements
• Force majeure events
If we determine that an order cannot legally or practically be shipped to the selected destination, we may cancel the order.
If payment has already been received, the applicable amount will be refunded to the original payment method.
26. SHIPPING POLICY CHANGES
Shipping routes, carrier services, and estimated delivery times may change as logistics conditions change.
We may update this Shipping Policy from time to time to reflect:
• Carrier changes
• Route changes
• New destinations
• Service interruptions
• Customs requirements
• Operational changes
The latest version published on our website will apply to new orders.
27. CONTACT US
For questions about shipping, tracking, or delivery, please contact:
SAYORA
Website: https://sayoragifts.com
Email: service@sayoragifts.com