Terms of service
TERMS OF SERVICE
Last updated: September 18, 2026
Welcome to SAYORA.
These Terms of Service ("Terms") govern your access to and use of https://sayoragifts.com, including any purchases made through our online store.
Throughout these Terms, "SAYORA", "we", "us", and "our" refer to SAYORA. "You" and "your" refer to any visitor, customer, or user of our website.
By accessing our website, placing an order, or using any part of our services, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website or services.
1. ONLINE STORE TERMS
By using this website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from your parent or legal guardian where required.
You may not use our products or services for any unlawful or unauthorized purpose.
You must not transmit viruses, malware, malicious code, or any other harmful technology through our website.
A violation of these Terms may result in suspension or termination of your access to our services.
2. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to ensure that product names, descriptions, photographs, materials, dimensions, colors, pricing, and other information displayed on our website are accurate.
However, many SAYORA products are made from natural stones, minerals, wood, jade, crystals, or other naturally occurring materials.
Natural materials may vary in:
• Color
• Pattern
• Texture
• Transparency
• Inclusions
• Shape
• Surface characteristics
These natural variations are part of the individual character of each product and are not normally considered defects.
Because products are photographed under specific lighting conditions and viewed on different screens and devices, actual colors may vary slightly from the images shown on our website.
Product dimensions are approximate unless otherwise stated.
We reserve the right to correct errors, update product information, and modify product specifications where reasonably necessary.
3. PRODUCT AVAILABILITY
All products are subject to availability.
We may limit quantities, discontinue products, or make changes to our product range at any time.
If a product becomes unavailable after you have placed an order, we will contact you and provide an appropriate solution, which may include:
• A replacement option
• A revised delivery arrangement
• Cancellation and refund of the affected item
4. PRICES AND CURRENCY
Product prices are displayed in the currency presented on our website or during checkout.
Prices may change without prior notice.
Any price change will not affect an order that has already been confirmed and paid.
Unless otherwise stated, product prices do not include import duties, customs charges, VAT, sales taxes, or other charges that may be imposed by the destination country.
Standard international shipping to supported destinations is currently provided free of charge.
5. FREE STANDARD INTERNATIONAL SHIPPING
SAYORA currently offers free standard international shipping on all orders to supported destinations.
There is no minimum purchase requirement for standard shipping.
No standard shipping charge will be added to your order at checkout where the destination is supported by our standard international shipping service.
If optional premium or expedited shipping services are introduced in the future, additional charges may apply to those optional services and will be clearly shown before payment.
6. ORDERS
When you place an order, you are making an offer to purchase the selected products.
An order is not considered finally accepted until payment has been successfully authorized and we have accepted the order for fulfillment.
We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases of:
• Suspected fraud or unauthorized payment
• Incorrect pricing
• Incorrect product information
• Product unavailability
• Shipping restrictions
• Incorrect or incomplete customer information
• Technical or system errors
• Suspected misuse of our website or services
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
7. CUSTOMER INFORMATION
You are responsible for providing complete and accurate information when placing an order, including:
• Recipient name
• Shipping address
• Apartment or unit number
• Postal code
• Telephone number
• Email address
• Billing information where required
Incorrect or incomplete information may result in delivery delays, failed delivery, or return of the parcel.
If you notice an error after placing your order, please contact us as soon as possible at:
support@sayoragifts.com
We will make reasonable efforts to correct the information before shipment, but changes cannot be guaranteed after an order has entered fulfillment.
8. PAYMENT
Payments may be processed by third-party payment providers, including PayPal and payment services made available through Shopify.
Your use of a third-party payment provider may also be subject to that provider's own terms, privacy policies, fraud controls, and security requirements.
SAYORA does not directly store your complete payment card details.
We reserve the right to request additional information or verification where reasonably necessary to prevent fraud or unauthorized transactions.
9. ORDER PROCESSING
Orders normally require 1–2 business days for processing before shipment.
Processing includes activities such as:
• Payment confirmation
• Order verification
• Product preparation
• Quality checking
• Packaging
• Shipping documentation
Business days generally exclude weekends and public holidays.
During major holidays, promotional events, unusually high order volumes, or circumstances outside our reasonable control, processing may occasionally take longer.
10. SHIPPING AND DELIVERY
SAYORA ships internationally using tracked cross-border logistics services, primarily YunExpress and its local delivery partners.
Estimated delivery times vary by destination.
Carrier transit time begins after the order has been processed and handed to the logistics provider.
Delivery estimates are not guaranteed delivery dates.
Detailed shipping times and conditions are available in our Shipping Policy:
https://sayoragifts.com/policies/shipping-policy
11. DELIVERY DELAYS
Although we make reasonable efforts to ship orders promptly, delivery delays may occur due to circumstances outside our reasonable control, including:
• Customs clearance
• Carrier delays
• Severe weather
• Public holidays
• Peak shopping periods
• Transportation disruptions
• Remote-area delivery
• Government inspections
• Local postal delays
• Force majeure events
SAYORA is not responsible for delays caused solely by third-party carriers, customs authorities, government agencies, or circumstances outside our reasonable control.
However, we will provide reasonable assistance where a shipment appears significantly delayed or lost.
12. CUSTOMS, DUTIES, TAXES, AND VAT
International orders may be subject to customs duties, VAT, import taxes, handling charges, or other government-imposed fees in the destination country.
Free shipping does not necessarily mean that import duties, taxes, or customs charges are included.
Unless such charges are specifically collected by SAYORA during checkout or otherwise clearly stated, the recipient is responsible for applicable duties, taxes, VAT, customs fees, and similar charges.
Customs regulations vary by country and may change without notice.
SAYORA does not control charges imposed directly by customs authorities, governments, postal operators, or other third parties.
13. RETURNS, REFUNDS, AND EXCHANGES
Returns, refunds, exchanges, damaged products, incorrect items, and cancellations are governed by our Return & Refund Policy.
Please review:
https://sayoragifts.com/policies/refund-policy
Nothing in these Terms limits any mandatory consumer rights that apply under applicable law.
14. NATURAL MATERIALS
Because SAYORA products may contain natural materials, no two pieces are necessarily identical.
Natural differences in color, pattern, inclusions, texture, transparency, grain, or other characteristics may occur.
Such differences are normally considered natural characteristics rather than manufacturing defects.
If you believe your product is damaged or defective rather than naturally varied, please contact us and provide photographs so that we can review the issue.
15. PRODUCT CARE
Customers are responsible for following reasonable care instructions applicable to the product.
Damage resulting from misuse, improper storage, exposure to chemicals, excessive moisture, impact, modification, or normal wear and tear may not be considered a manufacturing defect.
16. PERSONALIZED AND CUSTOM PRODUCTS
Where SAYORA offers personalization, engraving, made-to-order products, custom sizing, gift messages, or similar services, customers are responsible for ensuring that submitted information is accurate.
Personalized or custom-made products may not be eligible for return or cancellation except where required by applicable law or where the product arrives damaged, defective, or incorrect.
Please refer to our Return & Refund Policy for details.
17. GIFT MESSAGES
Where gift-message services are available, you are responsible for ensuring that the text submitted is accurate and appropriate.
We reserve the right to refuse content that is unlawful, abusive, discriminatory, threatening, defamatory, infringing, or otherwise inappropriate.
18. INTELLECTUAL PROPERTY
Unless otherwise stated, all content appearing on the SAYORA website, including:
• Brand names
• Logos
• Product photographs
• Graphics
• Illustrations
• Product descriptions
• Written content
• Website design
• Layout
• Visual assets
is owned by SAYORA, licensed to SAYORA, or used with authorization.
You may not reproduce, republish, distribute, sell, modify, or commercially exploit such content without prior written permission.
19. USER CONTENT
If you submit product reviews, photographs, comments, feedback, suggestions, or other content to SAYORA, you confirm that you have the right to submit that content.
You must not submit content that infringes intellectual property rights, privacy rights, publicity rights, or other rights belonging to another person.
We reserve the right to remove unlawful, misleading, offensive, or inappropriate content.
20. THIRD-PARTY SERVICES
Our website may use or link to third-party services, including:
• Shopify
• PayPal
• Logistics providers
• Analytics services
• Social media platforms
• Customer-service tools
• Other external websites
These third-party services operate independently and may have their own terms, privacy policies, and service conditions.
SAYORA is not responsible for the independent practices, content, or availability of third-party services.
21. PROHIBITED USES
You may not use our website or services:
• For unlawful or fraudulent purposes
• To violate applicable laws or regulations
• To infringe intellectual property rights
• To submit false or misleading information
• To distribute malware or harmful code
• To interfere with website security
• To attempt unauthorized access to systems or accounts
• To impersonate another person
• To scrape or extract website content in an abusive manner
• To interfere with the normal operation of our services
22. WEBSITE AVAILABILITY
We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.
We may temporarily suspend or modify parts of the website for maintenance, security, system upgrades, operational reasons, or other legitimate purposes.
23. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, our website and services are provided on an "as available" basis.
We do not provide warranties beyond those expressly stated on our website or required by applicable law.
Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.
24. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, SAYORA will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website, products, or services.
Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.
25. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold SAYORA harmless from claims, losses, liabilities, or expenses resulting from your unlawful use of the website, violation of these Terms, or infringement of third-party rights.
26. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The remaining provisions will continue in effect.
27. TERMINATION
We may suspend or terminate access to our services where a user materially violates these Terms, engages in fraudulent conduct, or misuses our website.
Provisions that by their nature should survive termination will continue to apply.
28. CONSUMER RIGHTS
Nothing in these Terms removes or limits mandatory consumer rights that apply to you under the laws of your country or region.
If local consumer protection laws provide rights that cannot legally be waived or limited, those rights will continue to apply.
29. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes in:
• Our products
• Our services
• Our business practices
• Legal requirements
• Payment methods
• Shipping arrangements
• Website functionality
The most current version will be published on this page.
Changes take effect when published unless otherwise stated.
30. CONTACT INFORMATION
If you have questions about these Terms, please contact us:
SAYORA
Website: https://sayoragifts.com
Email: service@sayoragifts.com