Refund policy

RETURN & REFUND POLICY

Last updated: September 18, 2026

At SAYORA, we want every gift to feel thoughtfully chosen and received with care. If you are not completely satisfied with your purchase, we are happy to help.

30-DAY RETURN POLICY

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must be:

• Unused, unworn, and in the same condition in which you received it
• In its original packaging
• Complete with any included accessories, gift packaging, or product materials
• Accompanied by proof of purchase or your order number

Items returned without prior authorization may not be accepted.

HOW TO START A RETURN

To request a return, please contact us at:

service@sayoragifts.com

Please include:

• Your order number
• The item(s) you would like to return
• The reason for your return
• Photos if the item arrived damaged, defective, or incorrect

Once your return is approved, we will provide return instructions.

Return address:

Room 1102, Building B
New Generation International Apartment
Yuehai Subdistrict, Nanshan District
Shenzhen, Guangdong, China

Please do not send items back without first contacting us.

RETURN SHIPPING

For returns due to a change of mind, incorrect size selection, or other non-defective reasons, customers are responsible for return shipping costs unless otherwise required by applicable law.

We recommend using a trackable shipping service. SAYORA cannot be responsible for return parcels that are lost in transit.

If your order arrived damaged, defective, or incorrect, please contact us and, once confirmed, SAYORA will cover the reasonable return or replacement shipping costs.

Original shipping charges are generally non-refundable, except where required by applicable consumer law.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If an item is damaged, defective, or different from what you ordered, contact us as soon as possible at service@sayoragifts.com with your order number and clear photographs.

We will review the issue and, where appropriate, arrange a replacement, refund, or other suitable solution at no additional cost to you.

NATURAL MATERIALS

Many SAYORA products are made with natural stones, minerals, wood, or other naturally occurring materials.

Natural variations in color, pattern, texture, inclusions, transparency, and surface characteristics are part of the unique nature of these materials and are not normally considered defects.

The item you receive may therefore vary slightly from product photographs while remaining consistent with the product description.

NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

• Personalized, engraved, made-to-order, or custom-made products
• Gift cards
• Items marked as final sale
• Items that have been worn, used, damaged after delivery, or altered
• Hygiene-sensitive products where applicable after their protective seal has been opened

If you are unsure whether your item is eligible for return, please contact us before sending it back.

EXCHANGES

The fastest way to exchange an item is to contact us at service@sayoragifts.com.

Where appropriate, we may ask you to return the original item and place a new order for the replacement product or size.

ORDER CANCELLATIONS

If you need to cancel or change an order, please contact us as soon as possible at service@sayoragifts.com.

We will do our best to accommodate your request. However, once an order has entered processing or has been shipped, cancellation may no longer be possible and the regular return process will apply.

REFUNDS

Once we receive and inspect your approved return, we will notify you of the outcome.

If your refund is approved, it will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear after it has been processed. Your bank, card issuer, or payment provider may require additional processing time.

If more than 15 business days have passed since we confirmed your refund, please contact:

service@sayoragifts.com

IMPORT DUTIES, TAXES, AND CUSTOMS FEES

International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Unless required otherwise by applicable law, duties, taxes, or customs fees paid directly to customs authorities or other third parties are not refundable by SAYORA.

EU / EEA AND UK CUSTOMERS

If you are a consumer located in the European Union, European Economic Area, or United Kingdom, you may have statutory rights in addition to this policy.

For eligible online purchases, you generally have the right to notify us that you wish to cancel your purchase within 14 days after receiving the goods, without providing a reason.

After notifying us of your decision to cancel, you must return the goods within the timeframe required by applicable law.

Unless SAYORA agrees otherwise or applicable law requires us to pay, you are responsible for the direct cost of returning goods under the statutory right of withdrawal.

Where required by law, we will also refund the standard outbound delivery cost. Additional amounts paid for premium or expedited delivery may not be refundable.

Certain goods, including clearly personalized or made-to-order products, may be excluded from statutory cancellation rights where permitted by law.

Nothing in this policy limits any mandatory consumer rights that apply to you under local law.

For questions about returns, refunds, exchanges, or damaged items, please contact:

SAYORA
Email: service@sayoragifts.com
Website: https://sayoragifts.com